Reference

Legal Transparency Built Into Your Account

We operate erek kursi with clear terms that protect your deposits, withdrawals and account data.

Clear terms on deposits and withdrawalsPayment verification process explainedData rights and retention policyDispute resolution pathways
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erek kursi Legal Transparency Built Into Your Account
REACH OUR TEAM

How to Contact Us on Legal and Account Matters

Team online

Live Chat

Open the chat widget in your account lobby to speak with our team about terms, account access or verification queries. Available during peak hours across Indonesian time zones.

Email Support

Send account, legal or data-related questions to our support inbox. We respond within one business day with clarifications on terms, withdrawal holds or dispute steps.

Account Settings

Access your legal preferences, privacy controls and data-request tools directly from your account dashboard under Settings > Legal. File data requests or update consent there.

SECURITY AND DATA

How We Protect Your Account and Information

Account Verification

When you open an account, we verify your identity and payment method once before your first deposit clears. This step protects your account from unauthorized access and fraud.

Data Retention

Your account data—deposits, withdrawals, game history and personal details—is retained for the duration of your active account plus seven years after closure for compliance and dispute resolution.

Payment Security

Deposits and withdrawals are processed through encrypted channels. DANA, OVO, GoPay and QRIS payments are verified at the wallet level before funds move between your account and our system.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to track your lobby preferences. No third-party tracking for advertising purposes occurs without your explicit consent.

Dispute and Chargeback

If you dispute a withdrawal or deposit, contact our support team first. We investigate within 5 business days and provide a written resolution, including chargeback defense documentation if needed.

Data Request Process

You can request a copy of all personal data we hold about you via your account settings or by emailing support. We provide it in a portable format within 10 business days of verification.

Common Legal and Account Questions

You can request account closure from your account settings or by contacting support. Once approved, your account is deactivated within 24 hours. Any remaining balance is returned to your deposit method, and your data is retained according to our retention policy for seven years post-closure.

Your first deposit is verified by matching your account details to your payment method—DANA, OVO, GoPay or QRIS. Withdrawals are verified by confirming the destination method matches your registered account. Once verified, payouts process within the stated timeframe for each method.

Yes. You can request a full data export from your account settings under Legal, or by emailing support. We provide your account history, personal details, deposit and withdrawal records, and game logs in a portable format within 10 business days of identity verification.

Account access depends on local law in your current location. If you move within Indonesia or to another region, inform our support team. We verify your new location and confirm your account remains eligible under applicable local regulations before reinstating full access.

If you have a dispute about a deposit, withdrawal or game outcome, contact support within 30 days with your account details and transaction ID. We investigate and respond in writing within 5 business days. Unresolved disputes can be escalated to our designated third-party mediator.

All games on erek kursi are streamed live or powered by certified providers like Dreams of Macau and our live dealer lobby. Results are recorded in your account history and available for your review. Technical disputes are resolved by provider logs, which we can share with support requests.

If you encounter a game glitch, crashes or incorrect payouts, report it immediately via live chat with screenshots or video. Our team reviews the provider's logs and your account record. Legitimate errors are corrected with a credit or payout adjustment within 48 hours of verification.

Related Pages

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