Reference

Our Terms & Conditions Keep Your Account Safe

When you open an account with erek kursi, you're stepping into a platform built around clear rules that protect both you and us.

Account creation in secondsPayment clarity upfrontWithdrawal verification processYour data protection rights
erek kursi Our Terms & Conditions Keep Your Account Safe
GET HELP WITH T&C

How to Reach Us About Terms Questions

Our support team stands ready to explain any part of these terms that's unclear. Whether you're asking about what happens during a withdrawal hold, how we protect your payment data, or what your rights are if you want to close your account, we're here to walk you through it. Reach out via live chat, email or the in-app help desk — all channels are staffed during local business hours.

Team online

Live Chat

Open the chat widget in the lobby or on this site. Our team responds within minutes during office hours. You can ask about account holds, data requests, or any T&C clause that needs clarification.

Email Support

Send a message to [email protected] with your account email and a clear question. We aim to reply within 24 hours with a full explanation of the relevant T&C section.

In-App Help Desk

Tap Help in the account menu to browse common T&C topics or start a ticket. Responses come through your account notification centre, and you can track the status any time.

SECURITY AND DATA

How We Protect You Under These Terms

These terms aren't just rules — they're the backbone of how we keep your account and payments secure.

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS, plus bank transfers, are encrypted during transit. We do not store sensitive payment data on our servers; we only log the transaction ID and timestamp.

Account Verification

Before your first withdrawal, we verify your identity with a government ID scan. This step is required by our terms and protects both your account and our payment processing.

Data Retention

We keep your account and transaction records for seven years after closure, as required by Indonesian financial regulations. You can request a copy or deletion before that period ends.

Breach Notification

If we discover unauthorized access to your account, these terms require us to notify you within 48 hours via your registered email and in the account centre, plus offer a complimentary security reset.

Data Export Rights

You have the right to request all your personal data in machine-readable format. Submit a request via [email protected] and we'll deliver it within 30 days, free of charge.

Cookie Control

These terms cover our use of cookies for login, fraud detection and preference storage. You can disable non-essential cookies in your browser settings without losing basic account functionality.

Answers to Your Terms & Conditions Questions

Our terms require identity verification before the first withdrawal. You'll see a prompt in the lobby asking for a photo of your ID. Upload it, and we typically verify within two hours. Until then, your withdrawal request is held. This protects your account from fraud and is non-negotiable under our policy.

No. These terms state that every account is personal to the registered user only. Sharing login details or allowing someone else to use your account violates the terms and may result in account suspension. Each household member must open their own account.

We retain all transactions, deposits and withdrawals for seven years after your account closes, as set out in these terms. You can download your full history any time by going to Account > Statement and selecting your date range, then exporting as PDF.

Contact support immediately via live chat or email [email protected]. Our terms give you the right to a full account review and, if unauthorized transactions are found, a complimentary security reset. We'll also block the account pending investigation.

No. These terms explain that we do not store full payment details. We only keep transaction IDs and timestamps. Your actual payment data stays with DANA, OVO, GoPay and QRIS—we never see it. This is why payments are so secure.

Yes, but these terms allow us to keep records for seven years if required by law. You can request account closure via Account > Settings > Close Account. Your personal details will be anonymized after closure, though transaction records are kept for regulatory reasons.

Depending on the breach, erek kursi may pause your account pending review, restrict withdrawals, or close the account permanently. Examples include using false identity, bonus abuse, or repeated failed verification attempts. We'll notify you of the reason and give you a chance to respond within ten days.